Ice Cream Server

Who we are:

Elena’s on Orange is a top-quality soft serve ice cream shop in the East Rock neighborhood of New Haven, Connecticut, opened in November 2022.

We offer baked goods and drink options along with soft serve and are dedicated to creating joy through our offerings.

We are continuously testing and learning what works and are known for our oat milk soft serve and homemade toppings.

We are committed to sustainability and to creating a welcoming space for people from all backgrounds.

Our Values: Sustainability – we aim to be in harmony with our surroundings and to be long here long term - to be zero-waste and to consider the practices of our team and our suppliers Neighborhoody – we strive to joyfully meet the needs of our walking distance community and to be positive members of our community Learning – we try out new ideas and test what is best, using data to create an outstanding offering and efficient operation

Job Requirements: Uphold the store values Stay calm under pressure when there is a line out the door Can take orders and serve menu items accurately and efficiently Provide friendly and empathetic customer service experience Diffuse difficult situations with customers, with kindness and professionalism Work well with other team members to create a fun work environment Pay attention to detail to ensure uniform orders by size and type of order Follow protocols for food safety and cleanliness and for food allergies Able to follow procedures for opening and closing when on those shifts Share availability for shifts in a timely manner Show up on time to shift. If you cannot make it to a shift, we expect you to let us know 24 hours in advance. We have a zero tolerance policy for missing a shift without notice (except for extreme extenuating circumstances). Help to improve store processes and help by sharing insights from what customers say Maintain a clean physical appearance and follow employee handbook protocols Assist in cleaning the shop and providing a comfortable environment for customers Willing to wear an N95 mask during work hours if asked to do so Can lift 30 lbs and be on feet for up to 6 hours at a time Jump in to prep sauces, waffle cones, etc to re-stock as needed Promptly shares low stock of items that are not possible to re-stock within the shift so manager can ensure re-stocking Able to work a minimum of 10 hours per week

Qualifications: Prior experience in the service industry is preferred though not necessary Preference for local candidates We will interview you to assess ability to meet the responsibilities of the job COVID-19 Vaccinated

Compensation: $16 per hour plus tips (shared between workers on a shift) Seasonal bonus based business performance

To Apply, please submit an application on our Jobreel here.

We are an equal opportunity employer and encourage applicants from all backgrounds to apply.