Hybrid Customer Service Representative

📍 Location: Clifton, NJ 💲 Compensation: $21.00–$24.00 per hour (DOE) 🕒 Schedule: Full-Time; M-F; 10:00am-6:30pm 💼 Benefits: Industry-Leading Benefits Package

This is a hybrid position. Depending on business needs, staffing levels, and operational priorities, your work may include customer service routes, Care Center operations, or a combination of both within the same week or even the same day.

This is not a desk job and not a traditional driving role.

This is not a traditional driving position and it is not solely an operations role.

You'll spend time both on the road serving veterinary clinics and inside the Care Center supporting cremation operations. Every day is different, but every responsibility contributes directly to providing compassionate aftercare for pets and peace of mind for their families.

This role is ideal for someone who enjoys variety, works independently when needed, collaborates well with a team, and takes pride in doing meaningful work with exceptional accuracy.

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)

This hybrid role combines the responsibilities of both our Customer Service Representative (CSR) and Operational Team Member (OTM). Some days you'll represent Gateway in veterinary clinics, building trusted relationships while transporting pets with dignity. Other days you'll work inside the Care Center performing cremation operations, creating memorial items, processing cremated remains, and preparing pets to return home to their families.

Success in this role requires compassion, professionalism, attention to detail, physical stamina, and the flexibility to move between customer-facing and operational responsibilities while maintaining exceptional quality at every step.

The CSR role reports to the Care Center Manager.

The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.

You are not a salesperson—you are a trusted partner delivering care, accuracy, and dignity at every step.

We're looking for someone who:

Is compassionate, professional, and dependable.

Builds trust easily with customers and teammates.

Enjoys both independent work and team environments.

Thrives in physically active work.

Pays close attention to detail.

Can balance customer service with operational responsibilities.

Is comfortable working around deceased pets.

Adapts quickly as business needs change.

Takes ownership of their work from beginning to end.

Pet lovers and pet parents often thrive in this role.

Frequent lifting up to 100 pounds or more.

Regular driving in varying weather conditions.

Regular exposure to deceased pets.

Exposure to heat, dust, noise, and production equipment.

Standing, walking, bending, kneeling, lifting, and repetitive motion throughout the day.

Early mornings, evenings, weekends, holidays, overtime, and schedule flexibility based on operational needs.

At Gateway, we support our people with meaningful benefits and growth opportunities:

Competitive hourly pay + overtime eligibility

Medical, Dental, and Vision insurance

Company-paid Life, AD&D, and LTD insurance

401(k) with employer match

Tuition assistance (up to $2,000)

Paid holidays and PTO

Career development and internal advancement opportunities

The chance to do work that truly matters

If you’re looking for more than just a job — if you want a role where your compassion, charisma, and community spirit shine through — we’d love to hear from you.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at [email protected]

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

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