Hvac Inside Sales & Service Manager

About The Role

About You

• 5+ years' experience in customer service or inside sales; contractor sales preferred.
• 1+ year of leadership experience.
• Knowledgeable of products sold in the Profit Center and effective sales techniques.

Our Ideal Candidate Will Also

• Possess leadership qualities and be viewed as a leader.
• Have experience promoting a productive and positive team environment, coaching staff to do their best work to achieve the highest levels of customer satisfaction.
• Possess a strong work ethic and a high standard of integrity.
• Be able to build and maintain quality relationships with co-workers, customers, and vendors.
• Possess strong personal sales skills and the ability to lead a highly effective sales team.
• Be able to interpret financial report data to determine success/failure of plans and to take appropriate action to adjust business plans ensuring success.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Be able to learn and operate the computer related systems used to process orders.
• Be able to learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The Benefits Of Working With Us

• Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis.
• Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage; Accident, Hospital Indemnity, and critical care coverage; Life insurance and Long Term Disability; Pre-tax accounts for healthcare, dependent care, and commuter benefits; Paid
• Full-time and part-time benefits: 401(k); Retirement cash account with company contributions; Targeted training programs focused on your personal and professional growth; Company wellness program; Employee discounts; College tuition benefits.

About Hajoca

Responsibilities

• Oversee all aspects of performance, sales operation, and financial performance of the Inside Sales team.
• Manage, recruit, hire and train a team of inside sales personnel.
• Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback.
• Work with PCM to establish revenue and margin targets. Establish individual sales goals and hold salespeople accountable for achieving goals.
• Analyze financial reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets, and increase return on investment and profit sharing.
• Effectively manage customer contacts and relationships to provide excellent customer service, build sales volume, and constantly increase overall customer satisfaction.
• Attract and retain customers.
• Build relationships in the community through local marketing efforts, hosting special events to build a repeat and new customer base, and attending industry-related vendor functions and professional events.
• Conduct all business in accordance with Company policy and procedures.
• Maintain and insist upon a safe working environment in accordance with Company policy and procedures.
• Safeguard and maintain all Profit Center assets - buildings, fleet, equipment, inventory, and receivables.
• Successfully complete required safety and compliance training programs as assigned.