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HVAC Field Technical Support Representative - WI, MI

Rheem
Wisconsin, USA
Mid · 5+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Qualifications

  • Associates degree in technical field
  • 5+ years direct HVAC or industry experience
  • Strong knowledge of HVAC refrigeration cycle
  • Excellent verbal and written communication skills.
  • Computer literate
  • Must be able to full perform physical functions of this role, including the ability to lift up to 50 pounds, crawl, and climb.
  • Ability to travel roughly 50% of the time.
  • HOW TO STAND OUT:
  • Bachelors Degree in related field
  • Prior instructor/training experience preferred.
  • NATE certifications preferred.
  • As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
  • Adapting
  • Business Understanding
  • Collaborating
  • Communicating Effectively
  • Continuously Improving
  • Customer-Orientation
  • Developing Self
  • Focusing on Results
  • Influencing
  • Managing Relationships
  • Managing Work
  • Problem Solving & Decision Making
  • Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
  • #LI-NH1
  • #LI-Remote

Responsibilities

  • Provide tier-one escalation support and diagnostic guidance for complex commercial and residential HVAC and building control issues.
  • Coach, mentor, and train our customers and HVAC technicians on best practices, safety protocols, installation, troubleshooting, and new technologies.
  • Conduct site visits to investigate product failures, manufacturing defects, and to aid in training for customers.
  • Act as the technical liaison between customers, contractors, and internal teams to resolve issues within the field.
  • Perform other duties as required.

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