Human Resources Operations Manager

Role Overview

Key Responsibilities

• Lead end-to-end HR operational services across multiple business units and locations.
• Establish HR operations service standards, controls, escalation mechanisms, and service-level expectations.
• Govern employee data, personnel records, HR systems, and data confidentiality.
• Oversee employee lifecycle administration, including joining, internal movements, status changes, contracts, amendments, and separation.
• Ensure accurate and timely execution of HR transactions across HR systems, payroll, benefits, and government platforms.
• Translate approved HR policies into practical operating procedures and ensure consistent application.
• Oversee compensation and benefits administration, including medical insurance operations and employee transactions.
• Govern HR-related government platforms, registrations, renewals, documentation, and regulatory requirements.
• Monitor workforce data, headcount, approved positions, and manpower budget information, and report accurately to HR leadership.
• Lead HR process improvement, standardization, automation, and service-efficiency initiatives.
• Analyze HR operational data and service trends to identify recurring issues and improve employee and manager experience.
• Lead, develop, and manage the HR Operations team and ensure capability and coverage across critical processes.

Candidate Profile

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline.
• 9–11 years of progressive HR experience, with strong HR operations and employee lifecycle administration exposure.
• Proven experience managing HR operations teams and supporting multiple business units, locations, or a multi-business environment.
• Strong practical experience with HRIS, employee data management, personnel records, and government HR platforms.
• Solid working knowledge of Saudi labor regulations and HR operational compliance.
• Experience in HR shared services or a diversified/holding-company environment is advantageous.
• Experience supporting employees across multiple locations, including outside Saudi Arabia, is an advantage.
• Experience in HR process improvement, standardization, or automation is preferred.
• Professional working proficiency in Arabic and English.

Core Competencies

• HR Operations and Employee Lifecycle Management.
• HRIS and Employee Data Governance.
• Saudi Labor Regulations and Government Platforms.
• Compensation, Benefits, and Insurance Administration.
• Process Improvement and Automation.
• HR Reporting and Analytics.
• Team Leadership and Capability Development.
• Stakeholder Management.
• Problem Solving and Decision Making.
• Confidentiality and Employee Data Protection.

Work Arrangement

• Riyadh, Saudi Arabia; on-site.

Employment