oracle

Human Resources Advisor II

Florida Blue

Irving, USA

Full-time

Mid · 4+ years experience

Hybrid

Discovered 2 days ago

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Full Job Posting

Key Responsibilities

Online Functions
Demonstrate broad HR knowledge, as pertains to the various Guidewell companies, providing employees with relevant information, policy explanation and self-service navigation support.
Perform intake of HR inquiries via case management, telephone, chat or email. Will assess inquiries or reported issues to determine best method of resolution.
Triage call based upon inquiry to determine level of urgency and specific issue
Utilize knowledgebase and general knowledge to support issues resolution, provide counsel or identify when case escalation is appropriate.
Provide high-touch employee service that meets expected service levels and business performance goals.
Coach callers in the use of self-service.
Document inquiries within the case management tool, transfer case to next tier or direct caller to third party vendor if appropriate.
Provide follow up communication to employees to ensure satisfaction and case resolution.
Properly document employee contact information and employee notes regarding interaction
Offline Functions
Keys compensation and position data, including new hire information, promotional increases, position updates and related actions into an automated human resources’ system.
Creates, updates, purges and otherwise maintains active employee files. Retrieves employee records for authorized requestors. Ensures terminated employee files are purged when appropriate and that the Company’s records management policy is adhered to at all times.
Perform transactional and administrative work and data entry as required while maintaining data and system integrity
Support the integrity of employee records and HR data.
Benefits & Compliance Support
Monitor weekly and monthly reports to correct errors as needed or escalate to HRIS.
Conduct benefits sessions for new hire classes.
Ensure new hires, re-hires, and transfers are enrolled accurately and in a timely manner.
Assists new hires with onboarding – login issues and Token IDs.
Plan and promote annual biometric screening clinics across 2 Texas locations.
Track and report on wellness program participation metrics, identifying trends and opportunities for improvement.
Partner with the pharmacy team to organize annual vaccine clinic sessions at convenient times and locations.
Track clinic participation.
Provide additional support where needed.
Process/Continuous Improvement
Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
Provide feedback on employee issues and the knowledgebase so that management can address and improve tools.
Participate in scheduled and ad hoc training in order to improve policy and process acumen.
Identify and report any call trends or product trends to the HR Solutions Center Manager.
Support mass mail initiatives, open enrollment and special projects, as assigned

Job Requirements

4+ years’ related work experience.
Details: Human resources, customer service, or related experience of which 1-2 years of it being in Human Resources or related functional or generalist experience
High school diploma or GED
Demonstrated working knowledge with Microsoft Office products is required (Word, Excel, Outlook)
Demonstrated strong interpersonal, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees; position continually requires demonstrated poise, tact and diplomacy
Ability to travel occasionally
Knowledge of HR policies and procedures
Knowledge of HR systems associate or bachelor’s degree in related field HR Certification, PHR, SHRM Experience working with HRIS System (Peoplesoft/Oracle), Taleo, Skillsoft, SuccessFactors
Prior experience in multiple functional areas of Human Resources (for example, staffing, compensation, benefits)
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
Physical/Environmental Activities
Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.
4+ years’ related work experience. Experience Details: Human resources, customer service, or related experience of which 1-2 years of it being in Human Resources or related functional or generalist experience

Experience

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