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HR Shared Services Analyst

INTEGRIS Health
Oklahoma City, USA
Mid
Onsite
Discovered 3 days ago
OracleServiceNow

Full Job Posting

Qualifications

  • Bachelor's degree in Human Resources or related field preferred or
  • 4 years of experience working in a Human Resources department, HR Call Center, Payroll, HR Information Systems, Benefits or Recruiting role preferred
  • Previous work experience in human resources and/or healthcare preferred
  • Knowledge of Microsoft Office, Oracle, KRONOS and ServiceNow preferred
  • Must be able to effectively communicate in English (verbal/written)
  • INTEGRIS Health is an Equal Opportunity/Affirmative Action employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Responsibilities

  • The HR Shared Services Analyst responsibilities include, but are not limited to, the following:
  • Responds to customer inquiries including coordination of responses with other human resources personnel and facilities across the system
  • Informs and educates customers about services available and self-service options
  • Analyzes, researches, and responds to employee questions regarding benefit programs
  • Interprets and applies HR policies when answering customer questions and processing transactions
  • Manages all employment inquiries by assisting customers, and directing and triaging customer concerns according to the employment process
  • Responsible for the application of solution management within the call center HR Help Desk software for all calls and customer interface.
  • Responsible for on-going imaging and auditing of employee records
  • Reviews, analyzes, and enters data in the Human Resources Management Systems (HRMS), based on compliance with established policies and procedures
  • Executes, audits, and reconciles all reports for billing/premium payment processing
  • Process request as it relates to new hires, terminations, and status changes
  • Maintains data entry in the Oracle HCM database and runs bi-weekly audits
  • Provides analysis of problems concerning paid personal leave and payroll inquiries. Reports to the HR Shared Services Lead or Manager
  • This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
  • Minimal All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Preferred Qualifications

  • Bachelor's degree in Human Resources or related field preferred or
  • 4 years of experience working in a Human Resources department, HR Call Center, Payroll, HR Information Systems, Benefits or Recruiting role preferred
  • Previous work experience in human resources and/or healthcare preferred
  • Knowledge of Microsoft Office, Oracle, KRONOS and ServiceNow preferred

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