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Patient Services Representative

INTEGRIS Health
Grove, USA
Mid
Onsite
Discovered 2 days ago

Full Job Posting

EXPERIENCE:

  • 6 months customer service experience
  • IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier.
  • 1-year clerical experience
  • Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding
  • 6 months telephone customer service experience

Responsibilities:

  • The Patient Services Representative responsibilities include, but are not limited to, the following:
  • Responsible for receiving and/or dispatching incoming phone calls
  • Collects payments for copays and deductibles
  • Makes financial arrangements for patients
  • Performs check in and out duties accurately and timely
  • Makes appointments for visits and, if an emergency, informs a clinical employee or provider
  • Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
  • Accurately enters patient demographics into the practice management system
  • Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
  • Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
  • Manages large call volume while maintaining excellent telephone etiquette
  • Organizes workflow to meet patient needs in a timely manner
  • Reports to Office Manager/Supervisor.

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