HR Service Delivery Operations Lead

Role Purpose

Key Responsibilities

• Lead India-based HR service delivery operations in line with global HRSS strategy and agreed service definitions. • Lead managers and operational teams delivering HR shared services against agreed SLA, KPI, quality, and productivity targets. • Manage operational delivery across multiple regions and time zones while ensuring service consistency and compliance with established processes and controls. • Act as an escalation point for service delivery issues within agreed governance routes. • Support implementation of agreed HRSS transformation initiatives including process harmonization, automation, and service improvements. • Identify operational improvement opportunities and recommend them to HRSS leadership. • Manage the operating budget, workforce planning activities, vendor spend, and operational resource requirements within approved limits. • Work closely with Governance, HRES, HR Delivery teams, and regional stakeholders to ensure effective operational delivery and issue resolution. • Ensure operational risks, controls, audit requirements, and compliance obligations are managed appropriately within the delivery organization. • Represent India operations in HRSS service reviews, operational governance meetings, and transformation working groups as required. • Support capability development, coaching, and performance management within the operational team structure.

Key Skills, Competencies and Experience

• Strong experience managing HR operations or shared services delivery teams. • Experience leading medium to large operational teams within a global or regional delivery environment
• Strong stakeholder management and operational governance capability. • Experience managing operational performance, escalations, and service quality. • Knowledge of HR operational processes, service delivery models, and process controls. • Experience working within matrix and multicultural environments. • Strong communication, leadership, coaching, and organizational skills. • Experience supporting operations across multiple time zones is desirable. • Experience working with HR systems such as SuccessFactors or ServiceNow is preferred.

Qualifications

• Bachelor’s degree or equivalent relevant experience. • Experience in HR Operations, Shared Services, or Global Business Services environments. • Additional HR or operational leadership certifications are desirable.
• Relocation Supported: No
• Visa Sponsorship Approved: No
• At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.