HR Operations Specialist (Fixed Term Contract)

Overview

About the Role & Team

Values

What You Will Do

• Provide timely, accurate support on HR queries across the employee lifecycle (e.g., leave, pay changes, onboarding, offboarding) via multiple channels (case system, email, chat, in person)
• Process HR transactions and maintain employee records in HR systems, ensuring accuracy, confidentiality, and compliance with local legislation
• Support leave of absence cases, payroll inputs, contract documentation, and benefits administration
• Manage high-volume data changes in HR systems (e.g., Workday, SAP), ensuring completion and data integrity
• Collaborate with internal teams (Payroll, HR, IT, Finance, Facilities) and external providers (e.g., benefits, visa partners) to resolve queries
• Maintain and update process documentation, including SOGs (Standard Operating Guides), and contribute to continuous improvement initiatives
• Identify and support Data Subject Requests (DSRs) in line with GDPR and company processes, ensuring appropriate handling and escalation
• Support visa processing and contingent workforce administration, including vendor coordination and payment processes
• Deliver a high standard of customer service, handling sensitive information with discretion and care
• Assist with reporting, system testing, and identifying process or system improvements

Required Qualifications & Skills

• Degree in HR or a related field, or equivalent experience
• Experience in HR Operations, Employee Services, or a shared services/customer service environment
• Strong understanding of HR processes and ability to apply policies and local legislation (UAE experience is a plus)
• Familiarity with HR systems such as Workday, SAP, ServiceNow, and Microsoft Office tools
• Excellent communication skills in English; Arabic is an advantage
• Strong attention to detail, organisation, and ability to manage competing priorities
• Collaborative approach with strong stakeholder management skills across regions
• Comfortable working in a fast-paced, evolving environment and identifying areas for improvement
• *The Walt Disney Company is an Equal Opportunity Employer.
• We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong.
• Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.*
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
• Please contact us to request accommodation.