HR Operations Specialist

Job Purpose

Description HR Operations & Employee Lifecycle

• Manage end-to-end HR operational processes including onboarding, offboarding, transfers, and employee lifecycle changes
• Maintain and update employee records in HR systems with high accuracy and confidentiality
• Handle employee requests related to HR policies, letters, and documentation
• Ensure compliance with applicable law and internal HR policy
• Coordinate visa processing, renewals, and government-related documentation where applicable
• Support HR audits, compliance checks, and reporting requirements.

Payroll Support & Administration

• Support monthly payroll processing by ensuring accuracy of employee data, attendance, leave records, and deductions
• Coordinate with Finance/HR team to validate payroll inputs and resolve discrepancies
• Prepare payroll-related reports, reconciliation sheets, and monthly summaries
• Ensure timely updates of salary changes, allowances, and end-of-service benefits in the system.
• Assist in resolving employee payroll queries in a timely and accurate manner.

HR Policies & Compliance

• Support development, updating, and implementation of HR policies and procedures.
• Monitor compliance with internal policies and applicable law requirements
• Assist in policy audits and recommend improvements to HR processes.

HR Administration & Document Management

• Prepare and manage employment contracts, offer letters, salary certificates, warning letters, and other HR documentation.
• Maintain structured digital and physical filing systems for employee records.
• Ensure proper document control, versioning, and confidentiality of HR records
• Manage archiving of employee files in line with retention policies and audit requirements
• Ensure all HR documentation is complete, accurate, and compliant with internal standards HRIS / ERP System Management.
• Maintain employee data in ERP system.
• Ensure timely updates of employee changes, job movements, and organizational structures
• Support system troubleshooting, data validation, and HR system reporting
• Generate HR reports and dashboards for management review
• Ensure data integrity across all HR systems and interfaces.

Performance Management Support

• Support annual and mid-year performance review cycles
• Coordinate KPI setting, performance appraisal timelines, and documentation
• Monitor completion of performance evaluations across departments
• Support managers and employees with system guidance and process queries
• Assist in performance reporting and calibration processes.

Context, Work Environment & Decision- Making Authority

• Participates in the execution of MCQ's comprehensive long-term business strategy. Responsible for contributing to meeting strategic goals and objectives within functional areas.
• Operates under the mandates authorized by the Manager HR, ensuring all organizational activities are managed with high standards of oversight and reporting, thus upholding accountability and transparency.

Qualifications, Experience, & Skills

• Minimum Qualifications: Bachelor’s degree in Human Resources, Business Administration, or related field
• Minimum Experience: 5+ years of experience in similar roles Required Competencies Functional Competencies
• HR administration & operations
• Payroll coordination & data validation
• ERP systems management
• Document control & records management
• HR policy implementation & compliance. Performance management support
• Data management & reporting

Behavioral Competencies