HR Operations Manager

Job Summary

Hr Operations Manager

Qiwa

Mudad

Gosi

Hadaf (Hrdf)

Saudization (Nitaqat)

Hr Operations

• Lead and manage the day-to-day HR operations, ensuring efficient, accurate, and compliant HR service delivery.
• Oversee the full employee lifecycle, including onboarding, contract management, employee records, transfers, promotions, leave administration, and offboarding.
• Develop, implement, and continuously improve HR policies, procedures, and operational workflows.
• Ensure accurate maintenance of employee files, HR documentation, and confidential personnel records.
• Supervise HR Operations staff and provide coaching, performance management, and professional development

Government Platforms & Compliance

• Manage all activities related to Qiwa, including employment contracts, employee transfers, work permits, establishment management, and compliance with Ministry of Human Resources regulations.
• Oversee payroll processing and Wage Protection System (WPS) compliance through Mudad, ensuring timely salary processing and reporting.
• Manage employee registration and compliance with GOSI, including new registrations, updates, and end-of-service processing.
• Coordinate with Hadaf (HRDF) for wage support programs, training initiatives, and employer incentives.
• Develop and monitor Saudization (Nitaqat) strategies to achieve and maintain required localization targets.
• Monitor changes in Saudi labor regulations and ensure organizational compliance.
• Coordinate with government authorities regarding inspections, audits, and regulatory requirements.

Payroll & Employee Services

• Oversee payroll preparation and validation in coordination with Finance.
• Ensure accurate processing of employee benefits, allowances, leave balances, overtime, and end-of-service benefits.
• Resolve payroll discrepancies and employee inquiries in a timely manner.
• Monitor attendance, leave management, and HR operational KPIs.

Employee Relations

• Manage employee relations issues, disciplinary actions, grievances, and investigations in accordance with company policies and Saudi Labor Law.
• Support department managers with HR guidance and operational best practices.
• Promote employee engagement and continuous improvement initiatives.

Reporting & Hr Systems

• Manage HR Information Systems (HRIS) and ensure data integrity.
• Prepare HR dashboards and reports covering headcount, turnover, Saudization, payroll, recruitment, compliance, and workforce analytics.
• Maintain accurate documentation to support internal and external audits.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
• Minimum 8+ years of progressive HR experience, including 5+ years in an HR Operations management role.
• Strong knowledge of Saudi Labor Law and HR best practices.
• Extensive experience using Qiwa, Mudad, GOSI, Hadaf (HRDF), Muqeem, Absher Business, and other government HR platforms.
• Professional HR certification such as SHRM-CP/SHRM-SCP, PHR/SPHR, or CIPD is preferred