HR & Operations Coordinator

The HR & Operations Coordinator plays a central role in supporting the smooth, efficient, and consistent execution of Ladurée's regional operations and human resources activities.

Working closely with the Regional Operations Director, Operations Manager, and cross-functionally with department heads, this role ensures effective coordination, communication, and follow-up across multiple business functions while overseeing key HR administrative processes.

The HR & Operations Coordinator serves as the administrative and operational backbone of the regional leadership team, supporting key projects, ensuring adherence to company standards, facilitating communication between stores, departments, and management, and managing employee-related administrative matters.

Responsible for supporting the employee lifecycle through effective HR administration and coordination.

This includes managing medical insurance, life insurance, employee records, onboarding documentation, annual leave ticket administration, business travel arrangements, employee engagement activities, office administration, and ensuring compliance with company policies and procedures.

Provides comprehensive administrative and logistical support to regional operations leadership, ensuring smooth communication, efficient processes, and effective execution of daily operational activities.

Facilitates coordination between savory and pastry teams to ensure consistent recipe management, menu updates, product launches, and adherence to Ladurée's culinary standards across all locations.

Assists the Quality Assurance Manager in maintaining food safety, hygiene, and compliance standards through documentation, reporting, and follow-up on audit actions across all outlets.

Supports the Regional Marketing Manager in executing campaigns, product launches, and in-store activations while ensuring brand consistency and effective communication across all locations.

Collaborates with the Regional Training Manager to coordinate training programs, track completion, maintain training records, and ensure consistent development and compliance across all teams.

Serves as the central point of contact between regional teams and stores, ensuring clear communication, timely information flow, and effective coordination of projects and initiatives.

Oversees and streamlines administrative tasks and cross-departmental projects to ensure efficient execution, proper documentation, and timely completion of all regional initiatives.

Strong understanding of HR administration, employee relations, benefits administration, employment documentation, and HR best practices within the UAE.

Strong understanding of food & beverage operations, preferably in a premium or luxury hospitality environment.

Excellent written and verbal communication skills in English (French or Arabic is an advantage).

Exceptional multitasking, prioritization, planning, and time-management skills.

Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Experience with HRIS systems, payroll systems, learning management systems, and POS systems is advantageous.

Attention to Detail

High level of accuracy and thoroughness in documentation, reporting, employee records, and operational administration.

Professional, collaborative, and capable of building strong relationships across all levels of the organization.

Ability to handle sensitive employee and business information with professionalism and strict confidentiality.

Thrives in a dynamic, fast-paced environment and adjusts quickly to changing priorities and business needs.