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indeed

Hostess

Laduree by French Spirit Coffee Shop
Dubai, UAE
fulltime
Entry
5 days ago
Customer Service ExcellenceGuest RelationsReservations ManagementCommunication SkillsTable ServicePoint of Sale (POS) Systems
Free

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Key skills for this role

Customer Service ExcellenceGuest RelationsReservations Management
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Requirements

  • Minimum of `1-2 years of experience in the same role
  • Excellent communication skills in English
  • Arabic or Russian speaker would be an advantage
  • High levels of personal grooming
  • Interest and enthusiasm for the hospitality industry
  • Can join immediately, preference will be given to those who are on a visit / cancelled visa
  • Flexible to work in any location within UAE

Responsibilities

  • Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.
  • Meet and greet all guests in a warm and friendly manner, and remain attentive throughout their stay.
  • Understand and anticipate customer needs, being attentive but not intrusive.
  • Take reservations over the telephone by being informative and ensuring that the correct information is provided to guests at their request.
  • Seat customers quickly and efficiently ensuring that their specific requirements have been met. Manage guest’s expectations regarding waiting time if a suitable table isn’t available and keep guests updated on progress.
  • Manage the restaurant flow appropriately, including allocation of customers to waiting staff and their sections in the restaurant.
  • Assist the waiting staff as appropriate during busy periods without impacting the guest welcome and customer service.
  • Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
  • See the customer to the exit, thank them and invite them to return again.
  • Ensure all administration is completed accurately and in a timely manner, including customer database cards.
  • Carry out all additional tasks as requested by management.

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