HR Manager - UAE National

Role Purpose

Key Responsibilities

• *Team Leadership*
• Manage, coach, and develop HR team.
• Set objectives, conduct performance reviews, and build capability within the team

*Compliance & Government Relations (Oversight)*

• Oversee UAE Labour Law, WPS, and Free Zone regulatory compliance; visa and government relations.
• Own Emiratisation strategy and quota performance.
• Review and approve visa/labour documentation before submission
• Monitor regulatory changes and update internal policy accordingly

*Policy Making & Governance*

• Design, draft, and own all internal GSS HR policies (leave, conduct, remote work, disciplinary, performance)
• Review and update policies in line with UAE Labour Law changes and business needs
• Ensure consistent policy application across all internal departments
• *Employee Lifecycle Management*
• Own onboarding framework and policy
• Manage employment contracts, probation reviews, and confirmation processes
• Oversee performance management cycles: goal-setting, mid-year and annual reviews
• Handle employee relations cases: grievances, disciplinary actions, investigations, terminations

*India ODC & Payroll Management*

• Manage HR operations for the India Offshore Development Center (ODC), including local compliance and coordination with India-based teams
• Own India payroll processing and compliance
• Serve as the HR liaison between UAE leadership and India ODC operations

*HR Operations & Systems*

• Maintain HRIS accuracy across headcount, compensation, and leave records
• Oversee payroll coordination with Finance, ensuring WPS compliance
• Own leave management, timesheet governance, and attendance policy
• Generate leadership reporting: headcount, attrition, cost-per-hire, Emiratisation %, turnover by account

*Workforce Planning & Business Partnering*

• Partner with TA Delivery on headcount forecasting and budget planning
• Support account-level workforce restructuring and resource cost management
• Advise business leaders on org design and internal mobility
• *Culture & Policy*
• Own employee handbook and HR policy documentation
• Design and roll out engagement initiatives and employee connect sessions

Requirements

• UAE national
• Bachelor's degree in HR, Business Administration, or related field
• 8 years of progressive HR experience, ideally in IT services, staffing, or managed/professional services
• Proven people management experience
• Strong knowledge of UAE Labour Law, MOHRE systems, and Nafis
• Working knowledge of India payroll and statutory compliance preferred
• Fluent Arabic and English

Key Competencies

• Ability to lead and develop a team.
• Strong policy-writing and documentation skills
• Event planning and execution capability
• Discretion in sensitive employee matters
• Strong stakeholder management across C-suite and delivery teams, including India ODC leadership
• Data-driven reporting mindset