HR Business Partner - Dubai Mall

Scope Of The Job

Employee Relations

• Act as a trusted point of contact for employees and managers, addressing concerns promptly,
• fairly, and in line with regional labour laws while balancing employee experience and business
• needs.
• Lead objective investigations into policy breaches, workplace incidents, and employee
• complaints, ensuring consistency, confidentiality, and procedural fairness.
• Ensure ongoing compliance with local labour legislation and internal policies, proactively
• identifying and addressing potential risk areas.
• Mediate and resolve conflicts between individuals, teams, or departments, supporting early
• intervention and constructive resolution wherever possible.
• Promote open dialogue and trust across the organization, helping to foster a respectful and
• psychologically safe work environment.
• Manage employee grievances end-to-end, ensuring outcomes are fair, consistent, and
• well-documented.
• Partner closely with leadership on sensitive matters such as disciplinary action and terminations,
• providing guidance on process, risk, and communication.
• Conduct regional listening sessions to understand employee sentiment, identify underlying issues,
• and propose targeted initiatives to improve wellbeing, engagement, and morale.

Business Partnership

• Work closely with Dubai Mall Leadership team to understand day-to-day people challenges and
• provide practical HR support aligned with business needs.
• Support HRBP Middle East with workforce planning, reward processes by providing and preparing
• data, documentation, and people impact summaries.
• Assist l Dubai Mall Leadership team during periods of organisational change by supporting
• communication plans and addressing employee questions.
• Track and report on key HR metrics such as turnover, absenteeism, engagement, and employee
• relations cases, highlighting trends and concerns to senior HR stakeholders and with the HRBP
• Middle East.

Talent Management & Performance Management

• Support the delivery of performance management processes, including goal-setting cycles,
• performance reviews, and calibration activities.
• Provide guidance to managers on basic performance conversations, feedback, and
• development planning.
• Assist HRBP Middle East with talent review activities by coordinating inputs, preparing materials,
• and tracking follow-up actions.
• Support leadership development initiatives through coordination of coaching, feedback, and
• training activities in coordination with HRBP Middle East.
• Help identify capability gaps and work with the Learning team to support training and
• development initiatives.

HR Operations & Compliance

• Ensure HR practices and decisions comply with labour laws, internal policies, and governance
• standards across the region.
• Partner closely with HRBP Middle East, HR Admin, Compensation, Learning and Talent Acquisition,
• to deliver integrated HR solutions.

Policy Development & Continuous Improvement

• Assist HRBP Middle East in reviewing and updating HR policies, ensuring documentation is clear
• and aligned with current practices.
• Support the communication of changes to employees and managers in Dubai Mall.
• Stay informed on basic labour law updates and HR best practices, sharing relevant information
• with the wider HR team.

Employee Engagement

• Act as a HR contact for Dubai Mall employees on any people topics. And build and maintain
• relationships with employees, understand local challenges.
• Identify, document, and report HR-related issues to the HR Director and HRBP Middle East, acting
• as a liaison between employees, managers, and the wider HR team.
• Provide hands-on support and guidance to store managers on people matters, with a strong
• focus on culture, wellbeing, and engagement.

Measures Of Success

• Employee relations issues are addressed in a timely and compliant manner.
• Policies are kept up to date and relevant and new policies introduced in partnership with the Head of Human Resources
• Time in store and across the region is maximized to ensure a strong connection with store teams
• and store leaders.
• Strong stakeholder management and influencing skills
• Business acumen and commercial awareness
• Problem-solving and decision-making ability
• Emotional intelligence and confidentiality

Experience

• Bachelor’s degree or equivalent in human resources, or related field is beneficial.
• Proven experience as HRBP handling employee relations.
• Strong knowledge of local employment laws, regulations, and best practices.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent written and verbal English communication skills,
• A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.
• Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
• The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
• Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Job Details

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