Housing Officer - Aldar Education

Overview

Minimum Qualifications

• Bachelor’s degree or diploma in Business Administration, Facilities Management, Hospitality, or a related field.

Minimum Experience

• Minimum 2–3 years of experience in housing, accommodation, facilities, or employee services administration, preferably within the education sector or a large multi-site organisation.
• Relevant experience in employee accommodation, housing operations, or administration within the education sector or a service-oriented environment is preferred.

Job Specific Knowledge & Skills

• Experience in housing, accommodation, facilities, or customer service roles with transferable operational and tenant support experience.
• Proven ability to deliver a high-quality customer-focused service and manage employee or tenant-related queries effectively.
• Experience implementing and following policies, procedures, and service standards.
• Ability to build positive working relationships with employees, external vendors, service providers, and stakeholders.
• Experience working within a target-driven or performance-monitored environment.
• Strong written, verbal, and interpersonal communication skills.
• Good organisational and administrative skills with the ability to manage multiple priorities and work under pressure.
• Ability to work independently with minimal supervision as well as collaboratively within a team environment.
• Strong problem-solving, mediation, and conflict resolution skills, with the ability to handle sensitive or challenging situations professionally.
• Good IT proficiency, including Microsoft Office and housing/property management systems or databases.
• Understanding of accommodation operations, housing procedures, and tenant support practices.
• Awareness of equality, diversity, and inclusion principles and the importance of maintaining confidentiality and professionalism.
• Ability to identify issues proactively and escalate matters appropriately when required.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint, with the ability to produce reports, presentations, and manage data effectively.
• Adhere to all applicable UAE laws, regulations, and local authority requirements in the execution of housing management duties
• Flexible approach to work, including availability for occasional evening or urgent operational support if needed.
• Valid driving licence and own transport preferred

What We Offer

Main Duties

• Contribute as part of the Housing Management Team to the organisation's objective of delivering high-quality, affordable housing and property management services.
• Understand and manage the end-to-end housing process, including employee move-in and move-out, unit handovers, and coordination with the Operations team and property management companies, ensuring proper documentation and inspection are carried out.
• Serve as the primary point of contact for Aldar Education employees on all housing-related enquiries and requests, providing a professional, caring, and cost-effective service.
• Provide clear guidance and support to employees on housing policies, procedures, and entitlements in a clear and professional manner.
• Liaise with relevant internal teams (P&C, Finance, Operations) and external parties (property managers, utility providers) to resolve housing matters efficiently.
• Maintain accurate and up-to-date records of all employee housing requests, unit assignments, and case updates.
• Maintain up-to-date knowledge of legislation, guidance, and best practice relevant to Housing Management.
• Carry out all duties in line with company policies, procedures, and recognised good practice.
• Support a culture of Health & Safety and ensure all duties are undertaken with due regard to safety responsibilities.
• Adopt a flexible, team-based approach to ensure a consistent, seamless service for employees and external colleagues.
• Support effective communication and good working relationships across teams through meetings and other methods.
• Provide required performance information and undertake additional duties as assigned.
• Foster a culture of continuous improvement.

Allocations and Tenancy Management

• Manage and control void properties to minimize void times, meeting performance targets.
• Allocate properties in accordance with the organization’s policies.
• Process applications from new joiners and internal transfers.
• Follow up and submit all necessary clearances.
• Provide general advice and assistance to applicants regarding housing options.
• Liaise with property management offices to ensure staff members receive appropriate support.
• Issue Notices of Proceedings.
• Ensure all staff adhere to policies and procedures when processing documentation.
• Deal sensitively with cases requiring special attention.

Tenant and Community Support

• Provide advice and guidance to tenant groups, panels, and other resident bodies to support their development.
• Facilitate partnership working with property management companies.
• Participate in Wider Role activities, including Repairs & Maintenance, ensuring tenants receive a high standard of repair service and that property management companies meet performance and good‑practice standards.

Policy and Service Development

• Assist the Housing Operations Manager with reviewing existing policies and procedures.
• Contribute to the development of new policies and strategies aimed at improving service to tenants.

Health, Safety, and Compliance

• Take responsibility for Health & Safety matters relating to the Housing Officer role.
• Support the development of a positive organisational Health & Safety culture.