Housing Officer

Overview

Main Duties

• Contribute as part of the Housing Management Team to the organisation's objective of delivering high-quality, affordable housing and property management services.
• Understand and manage the end-to-end housing process, including employee move-in and move-out, unit handovers, and coordination with the Operations team and property management companies, ensuring proper documentation and inspection are carried out.
• Serve as the primary point of contact for Aldar Education employees on all housing-related enquiries and requests, providing a professional, caring, and cost-effective service.
• Provide clear guidance and support to employees on housing policies, procedures, and entitlements in a clear and professional manner.
• Liaise with relevant internal teams (P&C, Finance, Operations) and external parties (property managers, utility providers) to resolve housing matters efficiently.
• Maintain accurate and up-to-date records of all employee housing requests, unit assignments, and case updates.
• Maintain up-to-date knowledge of legislation, guidance, and best practice relevant to Housing Management.
• Carry out all duties in line with company policies, procedures, and recognised good practice.
• Support a culture of Health & Safety and ensure all duties are undertaken with due regard to safety responsibilities.
• Adopt a flexible, team-based approach to ensure a consistent, seamless service for employees and external colleagues.
• Support effective communication and good working relationships across teams through meetings and other methods.
• Provide required performance information and undertake additional duties as assigned.
• Foster a culture of continuous improvement.

Allocations and Tenancy Management

• Manage and control void properties to minimize void times, meeting performance targets.
• Allocate properties in accordance with the organization s policies.
• Process applications from new joiners and internal transfers.
• Follow up and submit all necessary clearances.
• Provide general advice and assistance to applicants regarding housing options.
• Liaise with property management offices to ensure staff members receive appropriate support.
• Issue Notices of Proceedings.
• Ensure all staff adhere to policies and procedures when processing documentation.
• Deal sensitively with cases requiring special attention.

Tenant and Community Support

• Provide advice and guidance to tenant groups, panels, and other resident bodies to support their development.
• Facilitate partnership working with property management companies.
• Participate in Wider Role activities, including Repairs & Maintenance, ensuring tenants receive a high standard of repair service and that property management companies meet performance and good practice standards.

Policy and Service Development

• Assist the Housing Operations Manager with reviewing existing policies and procedures.
• Contribute to the development of new policies and strategies aimed at improving service to tenants.

Health, Safety, and Compliance

• Take responsibility for Health & Safety matters relating to the Housing Officer role.
• Support the development of a positive organisational Health & Safety culture.