Housekeeping Supervisor
About the Role
As a Housekeeping Supervisor, you’re not just supervising daily housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. This is to replace an existing position.
Key Skills for This Role
Full Job Posting
Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- We are also looking for the following experience, skills, and abilities:
- At least 1 year of previous experience in a similar role, ideally in a unionized environment
- Strong organizational and communication skills
- Keen attention to detail and ability to analyze information
- Ability to develop relationship-building skills and collaborate with multiple departments
- Demonstrated ability to deliver exceptional guest service
- Proficient ability with computers and MS Office
- ACCESSIBILITY
- Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [email protected] or call 1-844‐398‐0378.
Responsibilities
- Here's what you'll do during a typical day:
- Supervise the housekeeping team: Lead, train, oversee, and evaluate Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas
- Oversee room readiness: Assign, inspect, and verify room status, promptly reporting any discrepancies
- Oversee operational logistics: Monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program
- Coordinate maintenance needs: Partner with Engineering and Property Operations to address repair and maintenance issues
- Delight our guests: Address special guest needs in a timely, friendly, and professional manner
About Hilton
Hilton is a global hospitality company that manages, franchises and leases hotels and resorts across a portfolio of brands.
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