Housekeeping Supervisor

Overview

Job Description

• Supervise and coordinate the daily activities of Housekeeping Attendants and assign work schedules effectively.
• Issue room keys, cleaning supplies, and equipment to Housekeeping Attendants while ensuring proper control procedures are followed.
• Attend daily operational briefings and communicate priorities, VIP arrivals, special requests, and operational updates to the team.
• Monitor room status, including VIP arrivals, Do Not Disturb (DND), Sleep-Out, Double-Locked, and vacant rooms, ensuring appropriate follow-up actions.
• Verify room check-outs before releasing rooms as vacant in the system.
• Respond promptly to guest requests and ensure service recovery whenever required.
• Inspect guest rooms, corridors, public areas, service pantries, and stairwells to ensure they meet brand cleanliness, safety, and presentation standards.
• Ensure all guest room amenities, linen, and supplies are replenished according to hotel standards.
• Identify and report maintenance defects, safety hazards, and repair requirements immediately, ensuring timely follow-up.
• Supervise the cleanliness and maintenance of housekeeping equipment, machines, trolleys, and storage areas.
• Conduct regular quality inspections using departmental checklists and implement corrective actions where necessary.
• Assist in inventory control and ensure proper handling and storage of housekeeping supplies, chemicals, linen, and equipment.
• Ensure safe chemical handling practices and compliance with housekeeping cleaning procedures and health & safety regulations.
• Complete required operational reports, including Lost & Found documentation, maintenance reports, and room inspection records.
• Train, coach, and mentor Housekeeping Attendants on cleaning techniques, service standards, safety procedures, and departmental policies.
• Monitor team performance, provide constructive feedback, and support continuous improvement initiatives.
• Foster effective communication and collaboration with Front Office, Engineering, Laundry, Food & Beverage, and other hotel departments.
• Maintain high standards of guest satisfaction by resolving housekeeping-related concerns efficiently and professionally.
• Support the Housekeeping Manager and Assistant Housekeeping Manager with additional operational duties as assigned.

Qualifications

• Minimum 2 years in the same position in a 4/5 star hotel.
• Good command of English Language. (Written & Spoken)
• Physically fit. (Ability to stand, walk, bend, kneel, and lift for extended periods.)
• Good communication and interpersonal skills.
• Strong attention to detail.
• Ability to work efficiently and independently.

Why Join Radisson Hotel Group?

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