Housekeeping Supervisor

Overview

• The Room Attendant reports to the Assistant Housekeeping Manager.
• As a Housekeeping Supervisor, you will be responsible for the following duties:
• Maintain company's image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels personal hygiene policy.
• Ensures key control procedures are maintained.
• Establish daily planning assignments for the day rooms assignments, turn-down attendants, evening cleaners and housemen.
• Check room s day service and turn-down service daily and completes the evening turn-down check lists periodically.
• Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
• Gives feedback of employees work performance to the Housekeeping Manager
• Checks equipment and pantries at the end of the shift and ensures cleanliness and correct storage of guest supplies and cleaning supplies.
• Ensures that the handover given between morning and evening shift is correctly made and all instructions are given in the logbook.
• Coordinate frequently with the Order taker on the status of rooms on your floors.
• Inform Room Attendants immediately of check out rooms.
• Updates Room status and Guest discrepancies all the time and reports to F/O.
• At all times the services and the standards to be according to Welcome charter & SOP of the Dept.
• Pantry Stock taken to be done and supplies requisition given on the prescribed day to maintain the par stock level.
• Assist with emergency procedures such as evacuation, fire and bomb threats.
• Perform any duty assigned by the housekeeping management team.
• Assists with inventories for linen if scheduled and requested by the Executive Housekeeper or the Housekeeping Managers.
• Reports and follows up all maintenance
• Performs turn down training with new and existing staff.
• Ensures that break times are followed by his/her staff.
• Physically checks all discrepancies as per discrepancy report.
• Report any guest complaints/comments to the Housekeeping Manager.
• Ensure that all staff under your supervision follows strictly the lost and found procedures.
• As Housekeeping Supervisor, we expect from you:
• Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus.
• In-depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential.
• Must maintain a well-groomed and professional appearance at all times.
• Excellent command of written and spoken English.
• Possesses a pleasant personality with a positive attitude energetic, friendly, adaptable, self-motivated, and capable of working independently.