Housekeeping Supervisor
The Housekeeping Supervisor is responsible for overseeing the daily housekeeping operations of the hotel, ensuring that guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness, hygiene, and presentation.
Skills
About This Role
Job Summary
The Housekeeping Supervisor is responsible for overseeing the daily housekeeping operations of the hotel, ensuring that guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness, hygiene, and presentation.
The role includes supervising housekeeping staff, conducting inspections, and ensuring excellent guest satisfaction.
Key Responsibilities
- Supervise and coordinate the daily activities of housekeeping attendants and public area cleaners.
- Assign work schedules and room assignments to housekeeping staff.
- Inspect guest rooms, corridors, public areas, and facilities to ensure cleanliness and compliance with hotel standards.
- Monitor staff performance and provide coaching, training, and guidance when necessary.
- Ensure adequate stock levels of cleaning supplies, linens, guest amenities, and housekeeping equipment.
- Report maintenance issues and follow up with the Engineering/Maintenance Department for timely resolution.
- Handle guest requests, complaints, and special requirements professionally and efficiently.
- Ensure compliance with health, safety, hygiene, and hotel policies and procedures.
- Prepare daily housekeeping reports, room status updates, and staff attendance records.
- Assist in recruitment, onboarding, and performance evaluation of housekeeping staff.
- Coordinate with Front Office and other departments regarding room readiness and guest requirements.
- Ensure lost and found procedures are properly followed and documented.
- Monitor productivity and maintain quality standards within the department.
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