Housekeeping Order Taker - Emirati Talent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
Key Skills for This Role
Full Job Posting
Job Description
- We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
- As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as-
- Safe keep, record and collect all keys and papers held within the Housekeeping Office
- Ensure the sorting of all daily activity reports in the Housekeeping Office
- Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
- Record all incoming calls, ensure all messages are disseminated and followed up accordingly
- Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
- Update and maintain all housekeeping files
- Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
- Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
- Keep and maintain the cleanliness and tidiness of the Housekeeping Office
- Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role.
Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials.
Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details.
You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Rotana Hotels
Bell Captain
Abu Dhabi, UAE
Job Description We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative
Demi Chef de Partie
Dubai, UAE
Job Description We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our gu
Carpenter
Abu Dhabi, UAE
Job Description We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to ou
Assistant Manager Guest Service
Riyadh, KSA
Job Description Summary- The Assistant Manager Guest Service will be responsible for assisting the Guest Service Manager in managing all aspects of guest satisfaction and ensuring a pleasant and memorable experience for
Internship - Information Technology - July 2026
Dubai, UAE
Job Description We are currently looking for passionate and dynamic interns who are open to development opportunities and exploration of the hospitality industry from a practical perspective. Since its foundation, Rotana
Telephone Operator
Mecca, KSA
Job Description We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Telephone Operator you are responsible to handle every phone call with impo
Front Desk Agent
Mecca, KSA
Job Description We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer f
Linen Room Supervisor - Saudi Talent
Mecca, KSA
Bell Captain
Abu Dhabi, UAE
Demi Chef de Partie
Dubai, UAE
Carpenter
Abu Dhabi, UAE
Assistant Manager Guest Service
Riyadh, KSA
Internship - Information Technology - July 2026
Dubai, UAE
Telephone Operator
Mecca, KSA
Front Desk Agent
Mecca, KSA
Linen Room Supervisor - Saudi Talent
Mecca, KSA