Housekeeping Order Taker
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About the Role
Exceptional Housekeeping professionals are sought, known for their dedication to delivering outstanding customer service and innovative solutions. This role at City Centre Rotana Doha involves managing communications within the Housekeeping Office, ensuring efficient operations, and maintaining records.
Key Skills for This Role
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Overview
- We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
- This position is based at City Centre Rotana Doha
- As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
- Safe keep, record and collect all keys and papers held within the Housekeeping Office
- Ensure the sorting of all daily activity reports in the Housekeeping Office
- Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
- Record all incoming calls, ensure all messages are disseminated and followed up accordingly
- Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
- Update and maintain all housekeeping files
- Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
- Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
- Keep and maintain the cleanliness and tidiness of the Housekeeping Office
- Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
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