Housekeeping Manager - The Ritz-Carlton Residences Diriyah Saudi National

**Job Category**Housekeeping & Laundry

The Opportunity

Operational Excellence

• Lead day-to-day housekeeping operations across residences, public areas, and back-of-house spaces
• Ensure all areas are maintained to the highest standards of cleanliness, presentation, and hygiene
• Implement and oversee a rigorous inspection programme, ensuring consistency and accountability
• Coordinate closely with Front Office and Engineering to ensure seamless operations and communication

Quality & Detail

• Conduct regular inspections of residences and public areas, driving immediate corrective action where needed
• Maintain strong control over inventory, supplies, and equipment to support efficient operations
• Continuously refine processes to elevate standards in line with The Ritz-Carlton expectations

Resident Experience

• Contribute to a refined and personalised residential experience through attention to detail and service excellence
• Respond to resident requests and concerns with professionalism, urgency, and care
• Support a culture where housekeeping is seen as an integral part of the overall living experience

People Leadership

• Lead, train, and develop a high-performing housekeeping team
• Foster a positive, collaborative, and accountable working environment
• Ensure team members are well-equipped, engaged, and aligned with service expectations
• Recognise performance and support continuous development across all levels

Performance & Efficiency

• Manage staffing levels in line with business demands and operational priorities
• Support departmental budget management, balancing cost control with quality delivery
• Monitor performance metrics and implement improvements to drive efficiency and consistency

Who We’re Looking For

Experience & Background

• Experience in housekeeping leadership within luxury hospitality, residences, or high-end real estate
• Strong operational knowledge of housekeeping systems, processes, and quality control
• Proven ability to lead teams and maintain high service standards in a fast-paced environment

Education

• Hospitality, Business, or related qualification preferred
• Equivalent experience in a similar environment will also be considered

Leadership & Personal Attributes

• Exceptional attention to detail and commitment to quality
• Strong organisational and communication skills
• Service-driven mindset with a focus on resident satisfaction
• Ability to lead by example and inspire team performance
• Calm, solutions-oriented approach in a dynamic environment

Why Join Us

Our Commitment