Housekeeping Manager Luxury Hotel KAFD

Overview

Your role

Main Duties and Responsibilities

• Team Leadership and Supervision:
• Lead and manage a team of housekeeping staff, including room attendants, housekeepers, and laundry personnel.
• Provide guidance, training, and support to ensure staff members adhere to cleaning standards and procedures.

• Cleaning Operations Management

• Develop and implement cleaning schedules, work assignments, and procedures to maintain cleanliness in guest rooms, public areas, and back-of-house facilities.
• Monitor cleaning activities, inspect work quality, and address any deficiencies to uphold cleanliness standards.
• Inventory and Supplies Control:
• Manage housekeeping supplies, equipment, and inventory levels to ensure adequate stock for daily operations.
• Coordinate with vendors, procurement departments, and suppliers to order supplies, track expenses, and maintain cost-effective inventory management.
• Quality Control and Inspections:
• Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness, organization, and compliance with hygiene standards.
• Address maintenance issues, cleanliness concerns, or service discrepancies promptly to maintain quality control and guest satisfaction.
• Staff Training and Development:
• Recruit, train, and supervise housekeeping staff, providing ongoing training on cleaning techniques, safety protocols, and customer service standards.
• Conduct performance evaluations, offer feedback, and support the professional development of team members to enhance skills and efficiency.
• Guest Satisfaction and Service Excellence:
• Ensure guest rooms and public areas are clean, well-maintained, and presented according to established hotel standards to enhance guest satisfaction.
• Respond to guest feedback, requests, and complaints in a timely manner, taking corrective action to address issues and improve the guest experience.
• Budget Planning and Cost Management:
• Assist in developing the housekeeping department budget, forecasting expenses, and monitoring costs to optimize resource allocation and control expenditures.
• Implement cost-saving measures, energy-efficient practices, and waste reduction strategies to maintain budget targets and operational efficiency.
• Safety and Compliance Standards:
• Enforce safety regulations, sanitation standards, and health protocols to ensure a clean and safe environment for guests and staff.
• Conduct training on safety practices, emergency procedures, and compliance requirements to maintain a secure and compliant work environment.
• Communication and Collaboration:
• Collaborate with other departments, such as front office, maintenance, and food and beverage, to coordinate housekeeping services, resolve issues, and enhance guest experiences.
• Communicate effectively with management, staff, and external partners to address operational needs, share information, and ensure efficient housekeeping services.
• To ensure that the use new technology and equipment is explored and implemented wherever appropriate
• Implement and promote sustainable practices in daily tasks, focusing on reducing waste, saving energy, and using resources efficiently.