Housekeeping Coordinator

Overview

• Coordinate the daily operations of the Housekeeping department to ensure smooth and efficient workflow
• Assign cleaning schedules, tasks, and operational priorities to housekeeping team members and monitor progress throughout shifts
• Maintain proper staffing coverage and assist with scheduling to support operational demands and guest satisfaction
• Monitor room status updates and maintain accuracy within Opera and housekeeping management systems
• Conduct quality inspections of guest rooms, corridors, public areas, and back-of-house spaces to ensure compliance with FAENA and Forbes 5-star standards
• Handle guest requests, concerns, and housekeeping-related complaints promptly and professionally, ensuring timely resolution and follow-up
• Maintain strong communication and coordination with Front Office, Engineering, Laundry, Butler, and other operational departments to ensure seamless guest experiences
• Prepare daily reports, room status updates, maintenance reports, payroll support documentation, and departmental records as required
• Attend departmental meetings, prepare agendas, record minutes, and communicate operational updates effectively
• Organize and maintain housekeeping files, databases, office supplies, operational forms, and departmental stationery
• Support month-end administrative processes including payroll preparation and expense tracking
• Monitor inventory levels of cleaning supplies, linens, guest amenities, and operational equipment to ensure availability and cost control
• Coordinate and support VIP arrivals, special requests, deep-cleaning projects, and high-priority operational tasks
• Manage all Lost & Found procedures including recording, storing, tracking, and handover processes in accordance with resort policies
• Support onboarding, orientation, and training for new team members and trainees within the department
• Train team members on cleaning procedures, chemical usage, equipment handling, and luxury service standards
• Ensure compliance with health, hygiene, sanitation, fire, and safety regulations across all housekeeping operations
• Identify operational improvements and communicate maintenance or service deficiencies proactively
• Maintain exceptional professionalism, grooming, and communication standards aligned with the FAENA culture and brand identity
• Carry out any additional duties required to support operational excellence and an exceptional guest experience