Housekeeping Coordinator
Skills
About This Role
Coordination & Communication
- Act as the central communication hub for the housekeeping department.
- Coordinate with Front Office regarding room status updates (vacant, occupied, out-of- order).
- Liaise with Engineering and Maintenance for repairs and follow-ups.
- Communicate guest requests promptly to housekeeping team members.
Administrative Duties
- Maintain accurate housekeeping records, reports, and logs.
- Update room status in the Property Management System (PMS).
- Prepare daily assignment sheets for room attendants.
- Track lost & found items according to hotel policy.
- Monitor stock levels and supply requisitions.
Guest Service
- Handle internal and external guest requests efficiently and courteously.
- Ensure VIP rooms and special requests are prepared according to Sofitel standards.
- Follow up on guest complaints and ensure timely resolution.
Operational Support
- Assist in room allocation and prioritize cleaning schedules.
- Monitor productivity of room attendants and housekeeping staff.
- Ensure compliance with cleanliness, hygiene, and luxury brand standards.
- Support housekeeping supervisors during peak periods.
Quality & Standards
- Ensure adherence to Sofitel luxury service standards and brand guidelines.
- Maintain confidentiality and professionalism at all times.
- Assist in implementing departmental SOPs (Standard Operating Procedures)
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