Housekeeping Coordinator

Role overview

Daily operations and guest service

• Coordinate daily housekeeping operations and staff assignments.
• Receive and respond to guest and other department calls, emails, and requests.
• Update room status in the hotel management system and coordinate with Front Office on availability, check-outs, check-ins, and priority rooms.
• Monitor requests for extra beds, towels, amenities, and other housekeeping services.
• Coordinate supervisors and room attendants to ensure rooms are cleaned and inspected on time.
• Handle guest complaints professionally and ensure timely resolution.

Reporting and facilities

• Prepare daily reports, duty rosters, room assignment sheets, and housekeeping checklists.
• Report maintenance issues to Engineering and follow up on completion.
• Monitor linen, cleaning materials, guest supplies, and inventory levels.
• Maintain lost-and-found records and follow hotel procedures.
• Ensure compliance with hotel cleanliness, hygiene, safety, and quality standards.
• Assist the Housekeeping Manager with administrative duties and daily operational reports.

Qualifications

• Good communication and customer service skills.
• Basic computer knowledge and familiarity with MS Office.
• Knowledge of hotel management systems is an advantage.
• Strong organizational and multitasking abilities, attention to detail, and problem-solving skills.
• Ability to work under pressure and coordinate with multiple departments.
• Good English communication skills; additional languages are an advantage.

Pay

• Pay is AED 1,300 per month.

Work arrangement

• Work location is in person.