House Manager

Position overview

Household operations and staff

• Oversees daily household cleanliness, presentation, service, and comfort, and establishes procedures, schedules, standards, and quality controls.
• Coordinates household activities, appointments, deliveries, maintenance, special requests, inventories, supplies, and assets.
• Leads housekeeping, butlers, chefs, drivers, security, and support personnel; manages schedules, task allocation, leave, training, and performance.
• Promotes professional conduct, service excellence, grooming, confidentiality, and accountability for staff-assigned assets.

Guest, property, and event services

• Anticipates the Principal’s and family’s routines and preferences; coordinates reservations, appointments, concierge services, travel arrangements, and special requests.
• Manages VIP guest arrivals, stays, hospitality, and departures discreetly.
• Oversees preventive and corrective maintenance, inspections, repairs, renovations, and property improvement projects.
• Manages vendors and service providers and maintains records for assets, warranties, contracts, maintenance, and insurance.
• Plans private dinners, family gatherings, celebrations, and VIP events, coordinating catering, décor, staffing, transportation, security, guest requirements, and logistics.

Administration, safety, and travel

• Monitors household budgets, expenditures, inventories, invoices, contracts, and petty cash; prepares operational and expenditure reports and drives cost efficiency.
• Coordinates timely renewals of contracts, licences, warranties, and insurance policies.
• Works with security teams and ensures compliance with security, access control, health, safety, emergency, and privacy protocols.
• Maintains discretion and protects information relating to the Principal, family, guests, household operations, assets, travel, and personal affairs.
• Supports family travel and continuity of service, travelling with the Principal or family when required.
• Coordinates operations, inventory controls, opening and closure, and service standards across residences where applicable.

Candidate profile

• Requires 5–8 years of progressive experience in luxury hospitality, private residence management, estate management, butler service, family office operations, or UHNI/HNI environments.
• Requires proven experience managing large private residences or multiple properties and maintaining exceptional service standards.
• Requires leadership and team-management experience with multicultural teams and service providers.
• Requires strong English proficiency, communication and organizational skills, attention to detail, discretion, and ability to manage multiple priorities.
• A bachelor’s degree in hospitality management, hotel management, or a related discipline is preferred.
• Professional certification in Butler Service, Luxury Hospitality, Household Management, Estate Management, or Private Service is an advantage.