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indeed

Hotel Receptionist

LIFE LINE HUMAN RESOURCE
Dubai, UAE
AED 2,000 - 2,500/day
2 months ago
ExcelVAT
Free

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1. Guest Check-in & Check-out

  • Welcome guests warmly upon arrival
  • Handle check-in and check-out procedures efficiently
  • Verify guest details, bookings, and payment methods

2. Reservations Handling

  • Manage room bookings via phone, email, or online systems
  • Update reservation systems and maintain accurate records
  • Handle cancellations, amendments, and special requests

3. Customer Service

  • Provide excellent guest service and ensure a positive experience
  • Answer inquiries about hotel services, facilities, and local attractions
  • Handle guest complaints professionally and resolve issues promptly

4. Front Desk Operations

  • Maintain a clean, organized, and professional front desk area
  • Coordinate with housekeeping for room availability
  • Monitor lobby activities and ensure security procedures are followed

5. Communication & Coordination

  • Liaise with different departments (housekeeping, maintenance, F&B)
  • Pass important information to relevant staff and management

6. Billing & Payments

  • Process payments (cash, card, online)
  • Prepare invoices and maintain accurate financial records

7. Administrative Tasks

  • Maintain guest records and documentation
  • Prepare daily reports and shift handover notes

8. Upselling & Promotion

  • Promote hotel services, upgrades, and special offers
  • Encourage guests to use additional facilities (spa, restaurant, etc.)
  • Pay: AED2,000.00 - AED2,500.00 per month

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