Hotel Receptionist

About This Role

1. Guest Check-in & Check-out

• Welcome guests warmly upon arrival
• Handle check-in and check-out procedures efficiently
• Verify guest details, bookings, and payment methods

2. Reservations Handling

• Manage room bookings via phone, email, or online systems
• Update reservation systems and maintain accurate records
• Handle cancellations, amendments, and special requests

3. Customer Service

• Provide excellent guest service and ensure a positive experience
• Answer inquiries about hotel services, facilities, and local attractions
• Handle guest complaints professionally and resolve issues promptly

4. Front Desk Operations

• Maintain a clean, organized, and professional front desk area
• Coordinate with housekeeping for room availability
• Monitor lobby activities and ensure security procedures are followed

5. Communication & Coordination

• Liaise with different departments (housekeeping, maintenance, F&B)
• Pass important information to relevant staff and management

6. Billing & Payments

• Process payments (cash, card, online)
• Prepare invoices and maintain accurate financial records

7. Administrative Tasks

• Maintain guest records and documentation
• Prepare daily reports and shift handover notes

8. Upselling & Promotion

• Promote hotel services, upgrades, and special offers
• Encourage guests to use additional facilities (spa, restaurant, etc.)

Pay: AED2,000.00 - AED2,500.00 per month

Work Location: In person