Hotel Receptionist
About The Opportunity A rapidly expanding hospitality and logistics services firm operating across the UAE, we deliver seamless guest experiences and operational excellence for international travelers and business clients.
Skills
About This Role
About The Opportunity
A rapidly expanding hospitality and logistics services firm operating across the UAE, we deliver seamless guest experiences and operational excellence for international travelers and business clients.
Our team thrives on delivering warmth, efficiency, and professionalism—whether welcoming guests at premium accommodations or coordinating high-touch service workflows behind the scenes.
We’re scaling our front-of-house operations and seeking a polished, guest-obsessed Hotel Receptionist to embody our commitment to 5-star hospitality.
Role & Responsibilities
- Deliver exceptional front-desk service: greet, check-in/check-out, and assist guests with inquiries, reservations, and concierge requests with precision and warmth.
- Manage daily reservations via PMS systems, update room statuses in real-time, and coordinate with housekeeping and security for smooth operations.
- Process payments, handle cash reconciliations, and maintain guest billing accuracy using hotel POS and accounting tools.
- Act as the primary point of contact for guest issues—resolve complaints promptly, escalate when needed, and ensure 100% satisfaction.
- Coordinate with internal teams (concierge, maintenance, F&B) to ensure seamless delivery of guest requests and service standards.
- Maintain compliance with UAE hospitality regulations, hotel safety protocols, and brand SOPs while upholding a professional, welcoming atmosphere.
Must-Have
- Hotel PMS
- POS Systems
• Guest Reservation Management
- Concierge Services
• Customer Service Excellence
- Cash Handling
Preferred
- Opera PMS
• Front Office Certifications
- Experience in 4 or 5-star hotels
Benefits & Culture Highlights
- Competitive salary + housing allowance + medical insurance + annual flight allowance
- Structured career progression with cross-training opportunities in hospitality & logistics
- Dynamic team culture with regular appreciation events and performance bonuses
Skills
cash handling,behind the scenes,hotel receptionist
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