Hotel Receptionist

Role overview

Responsibilities

• Welcome guests and provide professional assistance at the front desk.
• Manage check-in and check-out, room assignments, and reservation confirmations.
• Respond promptly to guest inquiries, calls, emails, and booking requests.
• Explain hotel facilities, services, amenities, and local attractions to guests.
• Process payments, issue invoices, and maintain accurate billing records.
• Verify guest details and maintain current reservation and registration records.
• Coordinate with housekeeping, maintenance, and other departments on room readiness and guest satisfaction.
• Handle guest complaints, special requests, and service issues professionally.
• Manage room availability, reservation changes, cancellations, and booking updates.
• Protect guest information and follow hotel policies and security procedures.
• Monitor outstanding payments and report billing discrepancies to the relevant department.
• Keep the reception area organized; prepare shift handover notes, daily reports, and other operational documents.

Requirements

• High school diploma or equivalent; a diploma in Hospitality Management, Tourism, or a related field is advantageous.
• Previous hotel reception, front-desk operations, or customer-service experience is preferred.
• Good verbal and written English; additional languages are advantageous.
• Strong customer-service, interpersonal, problem-solving, teamwork, and organizational skills.
• Basic knowledge of hotel reservation systems, PMS, and office software is advantageous.
• Good numerical skills and attention to detail when handling payments and guest records.
• Professional, courteous approach and ability to multitask, work under pressure, and resolve issues.
• Willingness to work rotating shifts, weekends, and public holidays when required.

Workplace

• The role performs guest reception and front-desk duties at a hotel.