Hotel Manager

Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team.

Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear pre-opening and operating goals, structured action plans, and measurable outcomes.

Ensure operation readiness and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Wellness, Food & Beverage, and Culinary).

Sets a clear standard for luxury service through hands on leadership, emotional intelligence, and authentic personal connection.

Provides disciplined oversight of staffing levels, productivity metrics, and operational KPIs to optimize both service delivery and financial performance.

Oversees recruitment, onboarding and training of all operational colleagues.

Establish and implement department policies, Standards Operating Policies and service standards according to Raffles brand and global rating organizations.

Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists.

Provide coaching; leadership development; and goal setting with hotel department heads.

Assist in the preparation of the pre-opening and annual Operations Budget/Plan and achieve the profit objectives therein.

Brings proven pre-opening and project management experience required to navigate both short term operational initiatives and long range capital plans.

Analyses guest feedback, quality metrics, and audit results to drive structured improvement plans and sustained excellence throughout the year.

Provide active leadership role in the culture of Health and Safety and accident prevention Must possess and naturally exude a strong sense of style, polish, and discretion reflective of an ultra luxury flagship property.

Assume the responsibilities of the General Manager in his/her absence