Hotel General Manager

Role overview

Hotel leadership and operations

• Lead the hotel's pre-opening or reopening and ongoing operations; recruit, build, train, and manage the team.
• Establish SOPs and international hospitality service standards.
• Manage Rooms, Front Office, Housekeeping, F&B, Events, Maintenance, and other hotel departments.

Financial and commercial performance

• Prepare and manage annual budgets, operating costs, and P&L.
• Develop strategies to increase occupancy, ADR, and overall hotel revenue.
• Develop F&B, weddings, events, and other revenue-generating activities.

Distribution and partnerships

• Manage online distribution, OTAs, reservations, and hotel systems.
• Build relationships with corporate clients, travel agencies, tour operators, and other partners.

Guest experience and reporting

• Ensure guest satisfaction, quality, safety, and property maintenance standards.
• Report operational and financial KPIs to ownership or group management.

Experience and qualifications

• At least 7–10 years of hospitality experience, including senior hotel management experience.
• Previous experience as General Manager, Hotel Manager, Operations Manager, or equivalent senior role.
• Strong understanding of hotel P&L, budgeting, revenue management, hotel operations, and multidisciplinary team management.
• Experience with PMS, OTAs, and modern hotel operating systems.
• Strong leadership, problem-solving, and communication skills.

Preferred qualifications

• Strong F&B and events or weddings experience is highly preferred.
• Pre-opening, reopening, or hotel repositioning experience is an advantage.
• Arabic and English are preferred.
• Experience in Syria, the GCC, or the wider Middle East is an advantage.

Location and work arrangement

• The hotel role is based in Syria and requires relocation to and presence in Syria.
• Work location is in person.

Compensation

• Pay is listed as AED 20,000–29,000 per month.