Hostess - KSA National

About This Role

Overview:

Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.

For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.

Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com Job Description:

The Hostess is responsible for welcoming guests, managing reservations, and ensuring a smooth flow of service within the outlet. This role plays a key part in creating a positive first impression and delivering a warm, professional, and organized guest experience. Key Responsibilities:* Greet guests warmly upon arrival and escort them to their tables

• Manage reservations, waitlists, and table assignments efficiently
• Maintain an organized seating plan to optimize table turnover and guest satisfaction
• Answer phone calls, respond to inquiries, and handle bookings accurately
• Communicate effectively with service staff to ensure smooth operations
• Monitor dining area activity and adjust seating arrangements as needed
• Ensure the entrance and reception area are clean, tidy, and presentable at all times
• Provide guests with menus and basic information about the outlet
• Handle guest concerns or complaints professionally and escalate when necessary
• Maintain a friendly and professional demeanor at all times

Desired Skill & Expertise:

• Previous experience in a similar role or customer-facing position preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and professional in a busy environment
• Customer-focused with a positive attitude
• Professional appearance and grooming standards
• Basic computer or reservation system knowledge is an advantage
• Flexibility to work shifts, including weekends and holidays