Guest Relations Hostess - Recreation

About This Role

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Guest Relations Hostess in the Recreation Department, you will play a key role in creating memorable experiences for our guests through exceptional service and personalized attention. You will be responsible for managing guest interactions in recreational areas, ensuring that all activities and amenities meet the highest standards of luxury and satisfaction.

As a Guest Relations Hostess you will also:

• Welcome guests to the Recreation Department with a friendly and engaging demeanor
• Provide detailed information about the hotel’s recreational facilities and activities, including pools, fitness centers, spas, and organized events
• Assist guests with reservations for recreational services and activities, ensuring a seamless and enjoyable booking process
• Address and resolve guest inquiries, requests, and concerns promptly and professionally
• Collaborate with the Recreation team to coordinate and execute special events, classes, and activities
• Monitor and maintain the cleanliness and organization of recreational areas
• Gather guest feedback and provide insights to improve service and guest satisfaction
• Uphold the hotel’s luxury standards and ensure that all guest interactions reflect the hotel’s commitment to excellence

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Previous experience in guest relations, hospitality, or a related field, preferably in a luxury or upscale environment
• Excellent communication and interpersonal skills with a strong focus on guest satisfaction
• Ability to multitask and handle guest requests and situations with grace and efficiency
• Professional, positive and approachable attitude

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.