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About the Role
Guest Service Support Experts ensure smooth food and beverage operations, maintain quality standards, and provide excellent customer service in a dynamic environment.
Key Skills for This Role
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Position Summary
Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill.
Instead, we want to build an experience that is memorable and unique with food and drinks on the side.
Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly.
Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts to get it right for our guests and our business each and every time.
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