Hostess

Company Description

Key Duties And Responsibilities

• Please note that this is not an exhaustive list of everything that needs to be done.
• Anantara employees always find new ways to look after the business, their guests, and their colleagues.
• Within this, the key responsibilities for this position are:
• To work as a team with colleagues, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.
• Pitch in and help in service whenever the need arises
• Work with the Cashier and relieve Cashiers on break

Qualifications

• Previous experience as a Restaurant Hostess preferably in a restaurant or hospitality setting.
• Excellent interpersonal and communication skills, positive and approachable.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• High school diploma or equivalent; additional training in hospitality or guest relations is preferred.