Hostess
Full Job Posting
Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Here's what you'll do during a typical day:
- A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
- Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
- Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
- Ability to remember, recite and promote the variety of menu items.
- Ability to move throughout a crowded room to seat guests.
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Positive attitude
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Degree in relevant area
- Experience in Food and Beverage department and/or industry
About Hilton
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