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naukri

Hostess

AccorHotel
Doha, QAT
Mid-Senior
Today
Customer Service ExcellenceGuest RelationsReservations ManagementCommunication SkillsTable ServicePoint of Sale (POS) Systems
Free

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Customer Service ExcellenceGuest RelationsReservations Management
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Overview

Under the general guidance of the Restaurant Manager, or any other authorized by the management assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the Mondrian Doha Vision.

Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times

Provide friendly, courteous, and professional service at all times

Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number

Prepare table allocations from reservation book before respective meal period seating

Ensure good communication with Management

Maintain complete knowledge of all menu items

Prepare and check tables before service

Clear and reset tables

Ensure that all Company practices and procedures are met when delivering food from the kitchen to the Guest

Ensure the overall cleanliness and order of the restaurant tables, chairs, floors, and service station at all times

Ensure that all cleaning duties are completed in allocated times to the Company standards

Complete all opening and closing procedures

Must be proficient in effective and efficient table maintenance

Be assertive and attentive at ALL times

Have thorough knowledge of all product and service procedures

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