Hostess

About Tivoli

Role overview

Key responsibilities

• Greet guests, escort them to tables, and arrange seating based on preferences and availability.
• Handle reservations, telephone inquiries, confirmations, cancellations, and special requests; keep the reservation system organized and accurate.
• Coordinate guest flow and seating with restaurant supervisors and service staff.
• Share accurate information about menus, promotions, opening hours, and hotel facilities.
• Recognize VIPs, repeat guests, and special occasions and provide personalized service.
• Handle guest inquiries and concerns, escalating issues to management when appropriate.
• Keep the restaurant entrance, hostess station, menus, and reception area clean and presentable.
• Share reservations, guest preferences, and special arrangements with the Food & Beverage team; assist with group bookings, events, and promotions.
• Follow hotel policies, standard procedures, grooming standards, and health and safety rules; maintain confidentiality and attend meetings and training.

Qualifications and experience

• Previous experience as a Hostess or in Guest Relations is required; hotel or upscale restaurant experience is preferred.
• Luxury hospitality experience is an advantage.
• Excellent verbal communication and interpersonal skills; good written and spoken English.
• Strong organization and ability to manage multiple tasks in a fast-paced setting.
• Professional appearance, positive attitude, and guest-oriented approach.
• Reservation system and basic computer application knowledge is preferred; additional languages are an advantage.
• Must be able to work flexible shifts, including weekends and public holidays.

Key competencies

• Customer service orientation, communication, and interpersonal skills.
• Teamwork, attention to detail, organization, and time management.
• Problem-solving, adaptability, professionalism, cultural awareness, and effectiveness under pressure.