Hostess - Butterfly Room

Why Join Us?

About Rosewood Doha

Our Associate Experience

• We believe exceptional work deserves exceptional care.
• At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work.
• This includes:
• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey
• These benefits reflect our commitment to creating an environment where you thrive - professionally and personally - while building a meaningful career with us.

Your Role

• Guest satisfaction:
• Ensures to deliver the brand promise and always provide exceptional guest service.
• Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts
• Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
• Maintains positive guest and associate interactions with good working relationships.

Operations

• Execute and supports guest service standards and hotel brand standards.
• Execute exemplary guest service to drive guest satisfaction and loyalty by assisting the guest and ensuring their satisfaction before and during their experience within the restaurant.
• Understand guest needs and recommend the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to the brand.
• Greet guests and seat guests accordingly.
• Inform the team of special attention guests / SAGs.
• Provide excellent service to all associates in other departments as appropriate.
• Establish rapport with guests maintaining good guest relationships.
• Ensure regular guests are recognised and greeted accordingly.
• Work closely with other restaurant associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Answer all incoming calls using the correct telephone etiquette, promptly and courteously and ensure all telephone messages are accurate.
• Provide up to date and accurate information on the restaurant, menus, and the hotel offerings.
• Assist in maximising table occupancy and filtering the clientele.
• Be always aware of future booking constraints.
• Be fully aware of special table allocations and restrictions on policies.
• Monitor and trace all confirmations by phone or email and keep a record of those in an organised manner.
• Ensure all credit card details are taken or other payment methods when necessary and dealt with in the correct manner.
• Attend briefings, tastings, and core training to fully understand and know product and menu items, completes assessments and tests.
• Understand the flow of service during service periods and flex the roles as and when required.
• Understand and follow opening and closing checklists.
• Perform the function of cashier and responsible for Micros cashiering procedure.
• Balance cash and credit card charges and remittance of cash to back office safe.
• Check the bookings on Open Table and print a booking sheet for the briefing.
• Ensure all reservations are communicated to the manager or supervisor on duty in a detailed handover.
• Efficiently manage guests' arrivals and departures by keeping booking system updated.
• Acknowledge and welcome all arriving guests and bid farewell to all departing guests leaving them with a good and professional lasting impression.
• Maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Grow and improve skills and abilities through the appropriate training, assessment and performance.
• Be creative and innovative and contribute to the success of the operation.
• Inform the Restaurant Manager/ Assistant Manager of special attention guests/ SAG’s. Manage stationery and menus in the restaurant.
• Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
• Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.