Host / Hostess

About The First Group Hospitality

Role summary

Key responsibilities

• Welcome members and guests with warmth, professionalism, and personalized attention.
• Manage dining reservations, seating arrangements, waitlists, and table allocations.
• Recognize members, anticipate preferences, and coordinate with Food & Beverage and Culinary teams for smooth service.
• Maintain accurate member and reservation records and protect confidential information.
• Manage busy service periods, communicate waiting times, and handle enquiries or minor concerns, escalating sensitive matters as appropriate.
• Provide information about Club facilities, dining, events, and member offerings.
• Maintain the presentation and service standards of reception and welcome areas.

Desired skills and experience

• 1–3 years of experience in a Host / Hostess, Guest Relations, or premium customer-facing role; experience in private clubs, fine dining, or luxury hospitality is preferred.
• A diploma or relevant qualification in Hospitality, Guest Relations, or a related discipline is preferred.
• Strong communication, interpersonal, organizational, reservation-system, and relationship-building skills.
• Cultural awareness, emotional intelligence, discretion, composure, adaptability, professional presentation, and attention to detail.