hospital operations manager

About This Role

Hospital Operations Manager – Cosmetic & Plastic Surgery HospitalPurpose of the Role

To oversee and manage the daily operations of the hospital, ensuring full compliance with DHA/MOHAP regulations, adherence to patient safety and quality standards (including JCI principles), and delivering a premium patient experience in cosmetic and plastic surgery services.

Key ResponsibilitiesA. Operations & Administration

• Manage and coordinate all hospital departments including reception, nursing, surgical units, recovery rooms, and outpatient services.
• Develop and implement operational policies, procedures, and workflows.
• Monitor daily schedules for surgeries, consultations, and follow-ups to ensure efficiency.
• Oversee procurement and inventory of surgical instruments, implants, and consumables.
• Oversee smooth functioning of pre-op, OT, PACU, and post-op units.
• Approve the daily surgical list and ensure patient readiness for surgery.
• Supervise coordination between surgeons, anesthetists, nurses, and patient coordinators.
• Ensure medical equipment maintenance schedules are followed and documented.
• Approve and monitor operational budgets, purchase requests, and supplier contracts.
• Maintain and update the hospital emergency preparedness plan (fire, medical, disaster).

B. Compliance & Quality

• Ensure full compliance with DHA, MOHAP, and other regulatory authorities.
• Maintain hospital readiness for inspections, audits, and regulatory visits.
• Lead internal audits for DHA/MOHAP compliance.
• Ensure all facility, physician, and nursing licenses remain valid at all times.
• Implement infection control standards, sterilization tracking, and OT safety protocols.
• Oversee legal and ethical compliance of patient consent processes.
• Ensure complete, accurate, and secure medical record documentation.
• Align operational procedures with JCI Patient Safety Goals (patient ID, surgical site verification, etc.).
• Take the approval of new facility layouts from DHA and ensure compliance with health facility guidelines.

C. Financial & Business Management

• Work with management to set pricing, discounts, and promotional strategies.
• Monitor operational expenses and implement cost-saving strategies without compromising care quality.
• Analyze monthly revenue, occupancy levels, and surgery conversion rates.
• Approve special pricing, VIP packages, and marketing promotions.
• Negotiate with suppliers for implants, fillers, devices, and consumables.
• Track KPIs such as bed occupancy, OT utilization, and surgeon productivity.
• Reduce waste and operational inefficiencies.

D. Patient Experience & Service Excellence

• Supervise patient coordinators to ensure a high-end patient service experience.
• Handle VIP and sensitive cases with confidentiality and professionalism.
• Monitor waiting times and streamline patient flow.
• Ensure post-operative follow-up systems are implemented and monitored.
• Review and resolve patient feedback and complaints promptly.
• Oversee patient education on recovery and post-op care.

E. Staff Management & Development

• Manage recruitment, onboarding, and training of medical and non-medical staff.
• Prepare staff schedules ensuring full coverage in all areas.
• Conduct performance evaluations and apply disciplinary measures when needed.
• Organize monthly staff meetings for updates and performance reviews.
• Coordinate CPD (Continuing Professional Development) for clinical staff.
• Provide coaching and mentorship to department leaders.
• Manage staff attendance, leave planning, and overtime approvals.

F. Strategic Growth

• Analyze market trends and adjust hospital service offerings.
• Introduce new services or procedures in consultation with medical leadership.
• Build partnerships with medical tourism agencies and wellness centers.
• Support marketing campaigns targeting patient acquisition and retention.
• Represent the hospital in conferences, exhibitions, and networking events.

Key Skills & Competencies

• Strong leadership and team management skills.
• Deep understanding of cosmetic and plastic surgery workflows.
• Knowledge of DHA/MOHAP regulations and JCI standards.
• Excellent communication and negotiation abilities.
• Strong problem-solving and crisis management skills.
• Financial acumen and ability to make data-driven decisions.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: From AED9,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• layout amendments: 1 year (Preferred)
• healthcare: 1 year (Preferred)
• cosmetic/plastic surgery hospital: 3 years (Preferred)
• hospital: 10 years (Preferred)

Language:

• arabic (Preferred)

Work Location: In person