Homeless Response Coordinator

About the Department

Position Duties

• Perform street outreach work, including interacting with persons experiencing unsheltered homelessness, making referrals to housing and shelter. Coordinate the response to unsheltered homelessness among city departments, including Health, MPD and others that have a role in the City’s homeless response system to identify and coordinate services that the City can directly provide to persons experiencing unsheltered homelessness, including outreach, health services and sanitation services. Coordinate work of all street outreach teams that are contracted by City of Minneapolis and Hennepin County; ensuring outreach teams are covering different geographic areas, and meeting housing goals. Work with Hennepin County, Minneapolis Park and Recreation Board, homeless shelter providers, and other regional partners on unsheltered homeless response, to inform outreach coordination and outreach activities. Prepare and present information related to data on unsheltered homelessness and street outreach outcomes. Represent the City in meetings about unsheltered homelessness with key stakeholders, including elected officials, staff from partner organizations, community members, and people with lived experience of homelessness. Working Conditions: Combination of office and field work with some exposure to volatile and potentially dangerous situations in the field.
• Perform street outreach work, including interacting with persons experiencing unsheltered homelessness, making referrals to housing and shelter.
• Coordinate the response to unsheltered homelessness among city departments, including Health, MPD and others that have a role in the City’s homeless response system to identify and coordinate services that the City can directly provide to persons experiencing unsheltered homelessness, including outreach, health services and sanitation services.
• Coordinate work of all street outreach teams that are contracted by City of Minneapolis and Hennepin County; ensuring outreach teams are covering different geographic areas, and meeting housing goals.
• Work with Hennepin County, Minneapolis Park and Recreation Board, homeless shelter providers, and other regional partners on unsheltered homeless response, to inform outreach coordination and outreach activities.
• Prepare and present information related to data on unsheltered homelessness and street outreach outcomes.
• Represent the City in meetings about unsheltered homelessness with key stakeholders, including elected officials, staff from partner organizations, community members, and people with lived experience of homelessness.
• Working Conditions: Combination of office and field work with some exposure to volatile and potentially dangerous situations in the field.

Minimum Qualifications

• Minimum Education Bachelor’s Degree in a related field such as social work, human services, mental health services, affordable housing or public policy. Minimum Experience Two years of experience working with people experiencing homelessness, and working with a variety of stakeholders, including those internal and external to an organization. Licenses/Certifications Valid Driver's License required. Equivalency An equivalent combination of education and experience closely related to the duties of the position MAY be considered. Selection Process The selection process will consist of one or more of the following steps: a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process. Background Check The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position. Drug and Alcohol Testing All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position. Union Representation This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Professional Employees Association (MPEA). For more information on the terms and conditions of this agreement please visit: https://www.minneapolismn.gov/government/departments/hr/labor-agreements/professional-employees/ . You can also refer to the MPEA site directly at, https://mpea.net/ . Eligible List Statement The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire one month after it has been established. Interview Selection The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Drug and Alcohol Testing

Other Qualifications

• Strong verbal and written communication skills Ability to coordinate work of multiple city departments and external partners Ability to work in a dynamic and changing environment Culturally agile – the ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, religion, and disability status. Ability to navigate complicated interpersonal dynamics and complex situations Conflict management and de-escalation skills Experience or training in trauma-informed service Ability to work both indoors and outdoors in a variety of settings
• Strong verbal and written communication skills
• Ability to coordinate work of multiple city departments and external partners
• Ability to work in a dynamic and changing environment
• Culturally agile – the ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, religion, and disability status.
• Ability to navigate complicated interpersonal dynamics and complex situations
• Conflict management and de-escalation skills
• Experience or training in trauma-informed service
• Ability to work both indoors and outdoors in a variety of settings

Benefits Summary

• Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page . Insurance Health insurance Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica. Dental insurance The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees. Life insurance The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance. Paid time off Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements . Paid parental leave City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child. Retirement City employees earn a pension and may choose to participate in additional retirement savings programs. Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits. Deferred compensation : Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS). Transportation Eligible City employees may choose to participate in the following transportation programs: Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price. Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars. Learning and development To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine’s, and St. Mary's University of Minnesota are available to City employees. Other perks Employees can also take advantage of flexible spending accounts, the Emotional Wellbeing Solutions , health club discounts and more.
• Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
• Deferred compensation : Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).
• Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
• Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Supplemental Questions