Home Stylist

KEY RESPONSIBILITIES

• ​
• Design and Styling: ​
• Creating and presenting design plans to customers using Vector Works, Photoshop, and MS Office ​
• Identifying leads for larger projects and passing these to the Interior Design Service (IDS) ​
• Providing customer consultation via email, phone, face-to-face and digital appointments ​
• Provision of exceptional customer service, from initial enquiry through to project completion, follow up and after care. ​
• Liaising with Delivery and Warehouse teams to ensure deliveries are complete and compatible with stock availability. ​
• Generating and maximising project revenue to meet sales targets. ​
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes. ​
• Building a strong customer data base and capturing key customer data via Salesforce, Hero and till processes ​
• Shop floor and Customer Experience: ​
• Be physically present and engaged on the shop floor, supporting the day-to-day operations of the retail space. ​
• Support general store operations, including replenishment, stock handling, store housekeeping, and presentation standards. ​
• Role-modelling our Company Values and Behaviours ​
• Actively support and adapt to the needs of the wider store team, demonstrating flexibility and teamwork ​
• OUR VALUES ​
• Put the Customer First - provides exceptional internal and external customer service at all touchpoints. ​
• Be In It Together - approachable, personable, committed to shared success. ​
• Think Big - creative, innovative, solutions orientated. ​
• Own It - curious, persistent, drives results. ​
• Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity. ​
• ABOUT YOU ​
• Experienced retail professional ​
• Passion for delivering exceptional customer service. ​
• Confident communicator with excellent interpersonal skills ​
• Natural flair for interior design, styling, and store merchandising ​
• Experience and enthusiasm for high-end retail environments ​
• Extensive selling skills and the ability to motivate others. ​
• Good eye for detail ​
• Flexible approach to working hours as the sector demands Tenacious, hardworking and reliable. ​
• A creative, problem-solving spirit ​
• Passion for the OKA brand ​

OUR BENEFITS PACKAGE

• ​
• 33 days holiday (including bank holiday entitlement), pro rata, plus. ​
• Length of Service increases ​
• Day off for your birthday ​
• Health Cash Plan​
• Generous staff discount ​
• Enhanced Maternity Pay ​
• Employee Assistance Programme ​
• Eligibility for a discretionary company ​
• Bonus Scheme ​
• Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more. ​
• If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided. ​

ABOUT OKA