Visual Merchandising Operative

We are currently looking to recruit a full-time Visual Merchandising Operative to support our Retail Team, based at our beautiful store in Guildford. Situated between the bustling high street and historic castle, our OKA store is nestled in the Tunsgate Quarter amongst a host of other luxury retailers. The large store showcases our complete (and extensive) collection across 11,000 sq ft with a garden area that displays our outdoor range.

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We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Visual Merchandising Operative with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Visual Merchandising Operative is responsible for providing an enhanced retail experience for OKA customers through the provision of stock replenishment and ensuring product availability to support visual standards.

Maintain consistently high visual merchandising standards and stock levels in line with OKA brand guidelines

Maintain seasonal room sets, product displays, and window updates within the Guildford flagship store

Support VM installations, range launches, and visual refreshes across all three floors of the showroom

Create and maintain visual stories that inspire customers and support commercial performance

Carry out small DIY projects, including installing mirrors, wall art, curtains, and fixtures

Safely move and handle large furniture as part of display changes

Maintain a clean, well-presented, and visually compelling shop floor at all times

Coordinate deliveries, including documentation, directing deliveries, and supporting the team with unloading, replenishment, Click & Collect, stock takes, and seasonal changes

Guide team members on stock placement, ensuring procedures are followed and discrepancies are reported, investigated, and resolved

Maintain stockroom organisation and presentation, ensuring consistent tidiness

Support stock management processes, including cycle counts and housekeeping, to maintain accurate inventory levels

Support sales and stock recalls for the wider business

Manage faulty or unticketed stock in line with company procedures

Pick stock for shop floor replenishment and maintain commercially presented bays

Provide feedback on stock-related issues that arise in store

Deliver inventory training to the store team

Maintain stock levels and manage replenishment, including procurement of consumables (e.g. swatches, bags, paper)

Assist with end-of-sale processes, including packing and returning stock to the warehouse in line with operational standards

Work closely with the Store Manager and Assistant Store Manager to communicate visual guidelines clearly and support the team in maintaining standards day-to-day

Monitor and proactively address presentation issues on the shop floor

Work closely with store management and operations to resolve delivery errors and process issues

Collaborate with store management to identify and manage faulty stock in line with company procedures

Support customer interaction on the shop floor when required, contributing to an elevated customer experience

Promote OKA’s Interior Design services through thoughtful visual placement and storytelling

Experienced retail professional ​

Natural flair for interior design, styling, and store merchandising ​

Experience and enthusiasm for high-end retail environments ​

Extensive selling skills and the ability to motivate others. ​

Good eye for detail ​

Flexible approach to working hours as the sector demands Tenacious, hardworking and reliable. ​

A creative, problem-solving spirit ​

Passion for the OKA brand ​

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.​

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail-order service and a thriving website. ​

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