Home Service Coordinator

Join our growing team in the Facilities Management industry.

We are looking for a highly organized and customer-focused Home Service Coordinator to manage service requests, coordinate maintenance teams, and ensure excellent customer satisfaction across our residential and holiday home properties.

✔ Receive and manage maintenance and service requests from tenants, guests, and property owners

✔ Coordinate and schedule technicians, contractors, and service providers efficiently

✔ Monitor work order progress and ensure timely completion of maintenance tasks

✔ Communicate with clients regarding service updates, appointments, and job completion

✔ Prepare quotations, service reports, and maintenance records

✔ Coordinate emergency and urgent maintenance requests when required

✔ Ensure all service requests are logged accurately in the system

✔ Follow up on completed jobs and obtain customer feedback

✔ Maintain service schedules and technician allocation plans

✔ Support the operations team with administrative and coordination tasks

🔹 Bachelor's Degree or Diploma in Business Administration, Facilities Management, Hospitality, or a related field

🔹 Minimum 2–3 years of experience in customer service, service coordination, facilities management, or property management

🔹 Experience in Facilities Management, Holiday Homes, or Hospitality is preferred

🔹 Strong customer service and communication skills

🔹 Excellent organizational and multitasking abilities

🔹 Ability to work under pressure and manage multiple service requests simultaneously

🔹 Proficiency in MS Office and service management software

🔹 Knowledge of maintenance processes and work order systems is an advantage

🔹 Strong problem-solving skills and attention to detail

✨ Competitive salary package

✨ Opportunity to grow within a fast-expanding furnished apartments and holiday homes business

✨ Professional and supportive working environment