HIS Software Development Manager
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Key skills for this role
About the Role
**Experience - (Minimum Knowledge to Perform the Job Effectively)** * Bachelor’s in Computer Science, IT, Health Informatics, or related field * Has experience in HIS support / hospital IT operations * Experience in support applications and systems in a healthcare environment * Experience working with EMR/HIS vendor **Skills Required** **Technical/Managerial** * Provide first-level and second-level support for HIS modules (Registration, ADT, Billing, Orders, Pharm
Key Skills for This Role
Full Job Posting
Overview
- Experience - (Minimum Knowledge to Perform the Job Effectively)
- Bachelor’s in Computer Science, IT, Health Informatics, or related field
- Has experience in HIS support / hospital IT operations
- Experience in support applications and systems in a healthcare environment
- Experience working with EMR/HIS vendor
Technical/Managerial
- Provide first-level and second-level support for HIS modules (Registration, ADT, Billing, Orders, Pharmacy, LIS).
- Perform basic troubleshooting of application issues, user access, and workflow problems.
- Assist in system configuration, master data entry, and user role management under supervision.
- Follow up with senior team members, vendors, or L3 teams for unresolved issues.
- Participate in testing and validation for patches, upgrades, and enhancements.
- Support system integrations (LIS, RIS, PACS, ERP, NPHIES) by monitoring interface logs and reporting issues.
- Document issues, resolutions, SOP steps, and maintain internal knowledge articles.
- Ability to learn new tools, HIS modules, and hospital workflows quickly.
- Strong understanding of IT fundamentals, including Windows OS and basic networking.
- Basic understanding of databases (SQL preferred).
- Awareness of HL7 or healthcare data standards (training will be provided).
- Familiarity with ITSM tools such as ServiceNow, JIRA, or iService (preferred, not mandatory).
- Strong written and verbal communication skills (Arabic/English).
- Good analytical and problem-solving skills.
- High attention to detail and willingness to learn.
- Ability to work in a fast‑paced healthcare environment.
- Team player with a proactive and positive attitude.
- Flexible, adaptable, and able to follow structured workflows and guidelines.
- Ability to manage time and prioritize assigned tasks with guidance.
Other Requirements (If Any)
- Bachelor’s degree in Business, Engineering, Information Systems Management or related field
- Adherence to SAMA and NCA frameworks
- Hands-on experience win HIS platform (mandatory).
- Strong understanding of hospital workflows and clinical processes.
- Nice to have:
- Java/.net
- Devops
- Databases (SQL preferred)
- Intersystems Code-tables
- **Must Have:**
- NPHIES Workflows
- HL7 interfaces
- ZATCA KSA RCM modules/ Workflows
- Windows OS and networking fundamentals
- Experience with ITSM tools (ServiceNow, iService, JIRA etc).
- Experience in Lab & Pharmacy integraiton
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